Robotron Service Desk

Your main address for all service related requests

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Service Packages

Robotron offers you different packages for Service Desk utilization, which are distinguished by:

the agreed period of telephone availability of the
Service Desk

the specified response time to the incoming incidents according to priority high/medium/low

the update time of the customer about the current processing status of the ticket

the number of possible requests

the number of users created in the customer service portal who are authorized to report incidents

the initial time creation of customer-specific templates

Overview of the additional packages:

smallmediumlarge
RMA Package (annual)3 per year5 per year10 per year
Portal User Package (monthly)+ 5 users+ 10 users+ 25 users
Ticket Plus Package (monthly)+ 10 tickets+ 25 tickets+ 50 tickets
Package for SD Activities (monthly)+ 0,5 BD
on demand		+ 1 BD on demand+ 2 BD on demand
Proact. Monitoring Package (monthly – only Standard + Premium)< 10 devices10 – 100 devicesup to 250 devices
Portal Training Package (one-time webinar)up to 10
participants

We look forward to hearing from you!

We will be happy to answer your questions and provide you with individual advice.

Formular Kontaktperson

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Information about data protection and how to handle your personal data can be found here.
Eric Barth
Head of Sales Technology and Services
+49 351 25859 2466